Terms and Conditions
Index
Returns (Australia, NZ & Pacific Island Customers Only)
Customer Service
We believe that customer service is one of our top priorities, so please do not hesitate to contact us with any questions you may have. The best way to contact us is by phone or email. We normally answer emails within 24 hours.
Out of Stock Items
Out of stock items are marked clearly in the product descriptions, with an estimation of when it’s likely to be back in stock.
Unless otherwise stated in the product description you can still choose to purchase them, and we will send them later. We will keep you informed by email of the likely date you can expect their arrival. Feel free to email us for further information.
Hygiene and Health
In the interest of providing you with the secure knowledge that toys purchased from us are uncontaminated and fit for consumption we have implemented these rules:
· All My Parrot toys are prepared, constructed and stored in a clean, bird-free zone.
· All dyed components are dried indoors to prevent contamination from wild birds. We use a fresh batch of dye every time. We will not store and re-use dye.
· No bird will ever come in contact with the products we make or sell, whilst on our premises.
· On the occasion we get a return, we clean and disinfect the product before returning it to stock. In cases where this is not appropriate, the item will not be resold.
Delivery Time
Delivery time depends on what postage method you choose during check out, however we will endeavour to post your order by the end of the next working day, and will let you know by email if there is any delay.
Missing Items
We will include an invoice with your parcel, so that you can check your items against it. Please contact us immediately if something has gone amiss.
Missing Packages
Please contact us if you suspect your parcel has gone missing in the post, so we can follow it up immediately.
Returns (Australia, NZ & Pacific Island Customers Only)
Change of Mind
At My Parrot Shop we are very concerned that you are happy with your order when it arrives. If you receive your order and see that the toy is too big, too small or not really what you wanted, please don’t hesitate to return it for an exchange or refund.
All shipping for ‘change of mind’ returns is at the customer’s expense, unless otherwise agreed.
Returns must be made within 14 days of receiving the goods.
In all cases please contact us prior to making the return.
Damaged Goods
We are happy to replace or reimburse any goods that arrive at your door damaged.
The damaged product needs to be returned within 14 days of you receiving it. We will then reimburse you the cost of the return postage and send out a replacement.
Please contact us as soon as possible if you receive a damaged product.
Incorrect Delivery of Order
My Parrot Shop will willingly replace or reimburse you for any items sent (or not sent) in error by us. Please contact us if this is the case.
Incorrect items must be sent back to us unopened in its original packaging within 14 days of receiving them. We will reimburse you for the postage.
We cannot accept returns of items sent in error if they have had their packaging removed or opened, unless the item arrived unpackaged.
If you are happy to keep an item sent in error we will reimburse you any difference in cost.
Returns (Other International Customers)
Due to the extra costs and transit difficulties of long distance international freight we cannot guarantee acceptance of returns. Please do not hesitate to contact us to discuss this further if the situation arises.
Privacy Policy
We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason.
Copyright
All content, including site design, text, graphics and images are the property of My Parrot Shop protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.
Disclaimer
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. My Parrot Shop, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.
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