Site Information

Contact Us

If you need assistance, would like to make a suggestion, report an error or ask a question please do not hesitate to contact us. All feedback is welcome and appreciated.

You can contact us via any of the methods below:

Live Chat

See that blue box on the right-hand side of the screen? Click that, and someone should be with you shortly.


We are contactable via telephone on Mondays to Friday, 9 am - 5 pm, excluding public holidays. Outside of these times, you can either leave a message, or contact us via one of the other methods (e.g. email or Live Chat).

Australian Customers:  1800 88 66 92 (free call)

International Customers:  +61.3.9005 8565


Related to an order you have made -

All other emails go to -



* If you plan to post anything to us, let us know by email or phone first, so we know to expect it.

* We're an online business only - the address below is a home address.

My Parrot Shop

89 Hawken Road 

Tomerong NSW 2540



Also see About Us